MobileCorp Chose Exigo Tech as their Technology Partner to Create a Modern Workplace
The organisation was looking for a wholesome solution that keeps all imperatives on the same platform. They wanted a secured and advanced application that acts as a single source of information for all their employees. Also, they wanted a solution which they can deliver superior customer experiences.
The Business Need
- 1. Streamline internal business processes
- 2. Reduce time and efforts taken to upload a product on the company portal
- 3. Give customers the flexibility to track their orders
Exigo Tech, as MobileCorp’s technology enabler, built a modern workplace for them with applications and systems that transformed their processes for better outcomes. We kept Microsoft Dynamics 365 at the core and designed a cloud-based CRM solution for them. We migrated MobileCorp from the traditional systems to a modernised one to enable them to extract reports upon requirement. Also, the process of adding products to the company’s portal was simplified. Furthermore, MobileCorp’s customers are now able to monitor the status of their products which uplifts their customer satisfaction quotient. They now have a ticketing system that enables their professionals to handle the influx of support requests smoothly.
Enhanced accessibility of information
Short and simple process of adding products on the company portal
Integrated systems and affiliated processes
Easy and automatic report generation
Intuitive dashboard displaying information about daily tasks and activities
Balanced workloads and quick resolution of customer queries with the ticketing system
Efficient process in place for their customers to learn about the status of their orders
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