Not too long ago, manufacturers used to consider that improving efficiency and enhancing customer satisfaction are two separate endeavours. This was one of their biggest mistakes. The COVID19 wave has made substantial changes in this thinking. Now manufacturers are forced to pull up their socks and find ways to keep their employees connected and empowered to deliver quality products and customer service. They are looking for solutions which bridge the gap between the CRM and ERP applications, give their employees full visibility of all the operations and streamline them.
Microsoft Dynamics 365 Manufacturing is an ideal solution in this situation. It enables you and your staff to have a bird’s eye view of all the activities of either the shop or the factory floor. Furthermore, a complete visibility of all the operations enables your employees to remain informed about all the processes and answer customer queries quickly. Also, the availability of this knowledge acts as a lens for you to identify any inefficiencies or the gaps between the operations.
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