DHL Enhanced their Efficiency by 50-80% by Automating their HR Processes with Exigo Tech

DHL is one of the world’s leading logistics companies. Founded in 1969 and headquartered in Germany, the company has branches in more than 220 countries and territories worldwide. DHL has 400,000 people working every day to help their customers cross borders, reach new markets and grow their business. Or simply send a letter to their loved ones. 

The Business Need

DHL has a human resources (HR) department located in Singapore. The HR activities for all the employees working in the APAC region are conducted, managed and monitored from here. The members of this team were following a manual route to keep record of employees’ crucial information. They were using excel sheets to manage and monitor several details of their employees such as their salaries, overtime and bonuses. As there was too much human intervention, the process became lengthy, prone to errors and consumed time which could otherwise be used to tailor more strategies.  

The Solution

Exigo Tech partnered with DHL to infuse automation in their manual HR processes. We built a solution that simplified the way employees’ documents were accessed. A Windows service was developed on Microsoft .Net. The SQL server was hosted in the DHL network to ensure that the HR team has secured and quick access to the required information. Each of the files belonging to different countries was password protected to minimise the chances of data and identity theft. Our engineers have designed a solution in a manner that the intended data is inserted into the correct tables and a report from the same is generated with Power BI.  

Technology Used

The Business Benefits

By choosing Exigo Tech as their technology enabler, the team at DHL were able to derive value from the offered solution as it guarantees document’s quick accessibility and automation of mundane processes. More of their business benefits are listed below

50-80% of improvement in efficiency

Manual efforts and errors are eliminated from HR processes

More time is available to focus on strategic initiatives

Quick and accurate decisions with proper data visualisation and reports

Case Study

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