Digital distribution is not an unknown term anymore in the market place. Every business needs to either embrace it or fall into its trap. So, either you change your business to embrace the new ways or get disrupted by resisting it. Cooks plumbing wanted to make sure that they embrace the change. As one of the pioneers in their industry vertical, they recognised the importance of technology and how it could enable them to improve their productivity and work efficiencies across their multisite organisation.
Cooks Plumbing is a group of hardware stores / warehouses providing plumbing supplies. They were losing productivity as most of their orders were taken manually over phone calls or via emails, causing error and inefficiencies. Cook’s employed approx. a team of 20 people to process their orders and Invoices for their 11 site locations and 1700 plus clients.